iLrn Heinle Learning Center

Frequently Asked Questions

Instructor FAQs

Student FAQs

 

Instructor FAQs

What is the difference between a course and a class?

A course in iLrn: Heinle Learning Center is just like a course in your school’s course catalog, like French 101. Within each course, you’ll have one or more classes. Classes are analogous to sections in a university course: they are groupings of students within a course. Thus, if you teach five sections of French 101, you would create five classes within your online course.

Can I have two books in my course?

Yes. To add another book to your course:

1. Login to the instructor workstation.
2. Select a course.
3. Click the Options tab.
4. Click Add Book.
5. Enter the book key and click Submit.

The book is now included in your course. Students will need to enter two book keys to sign up for your course—one key for each book.

How do I drop a student who doesn’t belong in my class?

When you drop a student, all records of his or her scores and responses are removed. To drop a student:

1. Login to the instructor workstation.
2. Select a course and class.
3. Click Roster under the Classes tab.
4. Click Drop to the far right of the student’s name.

How do I transfer a student to a different class within my course?

To transfer a student to a different class:

1. Navigate to the student roster (Classes tab, Roster sub-tab).
2. In the Transfer column to the right of the student’s name, select the class you want to transfer the student to.
3. Click Update when you are finished.

To transfer a student to an entirely different course, you should drop the student and give the student the course code and registration instructions for the new course. Students can switch courses by:

1. Logging into the student workstation.
2. Clicking the My Books tab and selecting the book that will be used in the new course.
3. Clicking Book Options, clicking Change course/instructor, and entering the new course code.

How do I start a new semester with a new set of students?

Just follow these steps:

1. Login to the instructor workstation.
2. Select the course that has ended.
3. Select Start new term and fill out the form.
4 If newer editions of your book are available, you will have the option of choosing a newer edition of the book. If you have made any customizations to your book that you want to keep, besides creating new activities, you should choose the edition that you are currently using. Any new activities you created in the Supplement section will be saved regardless of which edition you select.
5. Click Submit when you are finished.

Once you have created your new course, you can create classes by selecting Create a new class from the instructor workstation home page (the page you see immediately after logging in). You may create as many classes as you want.

Do I need a new book key to start a new course for a new semester?

For most books, you do not need a new book key to start a new term (as long as you will be using the same book). However, certain books do require new book keys each semester. If you are using a book that requires a new book key each semester, you will be prompted to enter the new key.

What do students do when their books expire?

Student book keys generally provide access to a book for 12 to 18 months. When a student’s book expires, the student can extend the book for an additional 12 to 18 months by following these steps:

1. Login to the student workstation.
2. Go to the My Books tab.
3. Click on the Book options button.
4. Click on the Extend link that appears next to the book duration.
5. Fill out the order form and click Submit.

Why do error messages from Microsoft appear when I click on the Announcement Board tab?

The version of Internet Explorer that comes with Microsoft Office has a bug that prevents it from immediately recognizing ActiveX applications like the announcement board editor. If you click OK after each error message, they will pass and you will be able to edit your announcement board. You can get rid of the error messages permanently by reinstalling Internet Explorer.

Can iLrn Heinle Learning Center be exported to WebCT, Blackboard or Desire to Learn cartridges?

The gradebook records can be exported to WebCT, Blackboard or Desire to Learn platform via an excel file. However, the activites cannot be exported.

Whom can I contact for help?

If you experience any problems with setting up your course, ask Quia for help.
Just submit a request at http://books.quia.com/support.html, send an email to: bookhelp@quia.com or call toll-free: 1-877-282-4400 Ext: 4.

Whom can my students contact for help?

If your students experience any problems with course registration, they should ask Quia for help. They can submit a request at http://books.quia.com/support.html, send an email to: bookhelp@quia.com or call toll-free: 1-877-282-4400 Ext: 4.

 

Student FAQs

Can I redo an activity?

You can repeat an pre-test or post-test as many times as you wish. Your instructor may or may not allow you to attempt a particular exercise multiple times to practice and improve your peformance. Ask him or her about this, and, if you can repeat an exercise, whether you will receive credit for your first attempt, your last attempt, or your best attempt when calculating your score.

How do I find my classmates in the Partner switchboard to complete the voice-recorded activities?

The best way to locate your classmates online is to click the "Voiceboard" link at the top of the screen. This will open the Partner Switchboard, and enable you to view who is online, send them an instant text message, and complete a voice activity with them over the Internet.

The Record and Chat box is not showing up in my browser. What is the problem?

Most likely, you do not have the correct version of Flash Player installed. Please go to http://www.adobe.com/products/flashplayer/ to download the latest player, then restart your browser.

I purchased iLrn last year. Do I need a new code?

Yes. If you purchased iLrn for a class last year, your instructor this semester should provide you with a new book code. You will also need to create a new login, as your previous login will not work in the new version of iLrn.

Do I need a new book key to start a new course for a new semester?

For most books, you do not need a new book key to start a new term (as long as you will be using the same book). However, certain books do require new book keys each semester. If you are using a book that requires a new book key each semester, you will be prompted to enter the new key.

What do I do when my books expire?

Your book key generally provides access to a book for 12 to 18 months. When a your book expires, you can extend the book for an additional 12 to 18 months by following these steps:

1. Log in to the student workstation.
2. Go to the My Books tab.
3. Click on the Book options button.
4. Click on the Extend link that appears next to the book duration.
5. Fill out the order form and click Submit.

Whom can I contact for help?

If you experience any problems with course registration, you should ask Quia for help by submitting a request at http://books.quia.com/support.html, send an email to: bookhelp@quia.com or call toll-free: 1-877-282-4400 Ext: 4.